-Do I need to register before placing an order?
You can place the order anonymously or register to be our membership to get latest promotion.
-How do I register?
Click “Log in” at the right top corner and create an account. You can register with Facebook, Google+, or your email account.
-How to choose an appropriate size ?
Please check the detailed measurements listed under product descriptions. Sizes of different items vary.
-What is free size ?
It means there is only one size available for the item. Generally a Medium size fits the majority of customers. It is suggested to check the product details to see the detailed measurements.
Shipping & Handling
-What countries do you ship to?
We can ship orders worldwide.
-Does Annychloe ship to multiple addresses?
We are only able to deliver to one address per order. We suggest that you place a separate order for each destination.
-What delivery companies do you use?
DHL,UPS, USPS, Postal Mail, etc
-How much is the shipping rates?
It depends on weight and distance. The exact rates can be seen when choosing the shipping method.
-Does UPS/DHL require a signature on delivery?
DHL requires signature of receiver, while UPS usually drops package at your yard/front door/porch when your are not at home to receive the package.
-What is the delivery time?
Please visit https://loracmoon.com/pages/shipping-delivery for details
Return & Exchange
Please visit https://loracmoon.com/pages/return-exchange-policy for details
-How to use my special offer coupon?
First choose "i will be using a coupon instead" on cart pages,then input your discount code on checkout pages.
-Why am i not get 10% OFF discount?
Regular discount will be applied automatically,e.g 5% OFF over $39...While special offer like 10% OFF for first order...need to input manually,refer to Q1.
-The discount code doesn't work?
If discount code doesn't work or there's some issues.You can input the discount code manually.Like 5% OFF(Discount code:5OFF).
If you have any other questions,please feel free to email email@example.com