FAQ

Account

-Do I need to register before placing an order?

You can place the order anonymously or register to be our membership to get latest promotion.

 -How do I register?
Click “Log in” at the right top corner and create an account. You can register with Facebook, Google+, or your email account.

 

Product

-How to choose an appropriate size ?
Please check the detailed measurements listed under product descriptions. Sizes of different items vary.

-What is free size ?
It means there is only one size available for the item. Generally a Medium size fits the majority of customers. It is suggested to check the product details to see the detailed measurements.

 

Shipping & Handling

-What countries do you ship to?

We can ship orders worldwide.

-Does Annychloe ship to multiple addresses?

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination.

-What delivery companies do you use?

DHL,UPS, USPS, Postal Mail, etc

-How much is the shipping rates?

It depends on weight and distance. The exact rates can be seen when choosing the shipping method.

-Does UPS/DHL require a signature on delivery?

DHL requires signature of receiver, while UPS usually drops package at your yard/front door/porch when your are not at home to receive the package.

-What is the delivery time?

Please visit https://loracmoon.com/pages/shipping-delivery for details

 

Return & Exchange

Please visit https://loracmoon.com/pages/return-exchange-policy for details

 

Discount Code

-How to use my special offer coupon?

First choose "i will be using a coupon instead" on cart pages,then input your discount code on checkout pages.

-Why am i not get 10% OFF discount?

Regular discount will be applied automatically,e.g 5% OFF over $39...While special offer like 10% OFF for first order...need to input manually,refer to Q1.

-The discount code doesn't work?

If discount code doesn't work or there's some issues.You can input the discount code manually.Like 5% OFF(Discount code:5OFF). 

Customer Support

If you have any other questions,please feel free to email service@loracmoon.com